Support

Customer Support

We're a small Australian business and we make every product ourselves, so when you contact us, you're talking to the people who make it. We're here to help.

Get in Touch

Email: Info@magtherapy.com.au
We aim to reply within 1–2 business days.
You can also reach us through our Contact page.

When you contact us about an order, please include your order number. It helps us sort things out faster.

Help With Your Order

Where's my order? Once your order ships, you'll get an email with tracking details. You can also log in to your account to check your order status.

Arrived damaged or wrong? Email us with your order number and a photo, and we'll make it right at no cost to you.

Want to return something? You're covered by our 30-Day Money-Back Guarantee. See our Returns & Refund Policy for how it works.

Shipping questions? See our Shipping Policy.

Help With Our Products

How do I use it? Every product has usage directions on its label, so that's the best guide for how much to use and how often.

Sensitive skin? We recommend a patch test on a small area first. If you notice any irritation, stop using the product and let us know.

Pregnant, breastfeeding or have a medical condition? Please check with your healthcare professional before use.

Not sure which product is right for you? Email us and tell us what you're looking for. We're happy to point you in the right direction.

More Answers

Most common questions are covered in our FAQ.