Frequently Asked Questions

About Our Products

What products does MAG THERAPY offer?

MAG THERAPY makes topical magnesium products designed to support everyday wellness. Our range includes:

How do I use the magnesium sprays?

Apply the spray directly to clean skin on the area of concern, massage gently, and allow to absorb. Please refer to the usage instructions printed on each product label for the recommended amount and frequency specific to that product.

How do I use the magnesium creams?

Scoop a small amount and massage into the skin. Follow the directions on the product label for guidance on how much to use and how often.

How do I use the Magnesium Chloride Flakes?

Add to a warm bath and soak as directed on the packaging. The label provides specific quantities and soak times for best results.

Are your products safe for children?

Some products in our range are formulated for adult use. Please check the individual product label and description before use on children, and consult your healthcare professional if you are unsure.

Are there any contraindications or side effects?

Our products are applied topically. Some people may experience mild skin sensitivity. If irritation occurs, discontinue use. Always consult a qualified healthcare professional before use if you are pregnant, breastfeeding, or have a medical condition. These products are not intended to diagnose, treat, cure, or prevent any disease.

Can I use these products if I have sensitive skin?

We recommend patch-testing any new product on a small area of skin before broader use. If you experience any reaction, stop use and contact us.

Ordering & Shipping

Where do you ship?

We ship within Australia. Please refer to our Shipping Policy for current details on delivery areas and timeframes. For international enquiries, please contact us.

How long does delivery take?

Delivery timeframes vary depending on your location within Australia. Standard Australia Post delivery typically takes 3–7 business days. Remote areas may take longer. You will receive a tracking notification once your order is dispatched.

How can I track my order?

Once your order is shipped you will receive an email with tracking information. You can also log in to your account at magtherapy.com.au to view your order status.

Can I pick up my order locally?

Yes, local pickup may be available. Select the pickup option at checkout if it is offered for your order.

Returns & Refunds

Do you offer a money-back guarantee?

Yes — we offer a 30-day money-back guarantee across our entire product range. If you are not satisfied with your purchase, you can return it within 30 days of receiving your order, provided that at least 60% of the product remains. Return postage costs are the responsibility of the customer. To initiate a return, please contact us with your order number and we will guide you through the process.

What is your returns policy?

We want you to be satisfied with your purchase. Key conditions for a return:

  • Return request must be made within 30 days of receiving your order
  • At least 60% of the product must remain unused
  • The customer is responsible for return postage costs

Please contact us to arrange your return, or see our full Refund Policy for further details.

My order arrived damaged or incorrect — what do I do?

We’re sorry to hear that. Please contact us within a reasonable time of receiving your order and include your order number and a photo if possible. We will work with you to make it right.

Contact & Support

How do I get in touch with MAG THERAPY?

You can reach us by email at Info@magtherapy.com.au or via our Contact page. We aim to respond within 1–2 business days.

Do you have a support page?

Yes — visit our Support page for additional help and resources.

Where are you located?

MAG THERAPY is based in Wickham, NSW, Australia.

Why magnesium and essential oils together? Isn't one enough?

Great question. Magnesium alone is powerful — it's involved in over 300 processes in the body, from muscle function to sleep regulation. But most of us are running low (around 90% of people are magnesium deficient), and topical absorption can be slow on its own. Pairing it with therapeutic-grade essential oils helps amplify the effect, so it works faster and goes deeper. Think of the oils as the delivery driver getting the magnesium exactly where it needs to go.

How do I actually use the sprays?

Depends what you're chasing:

  • Restless legs at night? Spray onto legs, feet, spine, or abdomen.
  • Struggling to switch off before bed? Our Sleep spray goes on the bottoms of feet, legs, spine, back of neck, or abdomen.

Give it a minute to absorb before you get into bed — no one wants a slippery sheet situation.

How long until I feel something?



Everyone's different — some people feel the calm kick in within minutes, others notice the bigger shift after a few consistent nights. Magnesium isn't a light switch, it's more of a dimmer. Give it a fair trial before judging the results.

What if I have sensitive skin?

We keep things clean (no fragrance, no parabens), but everyone's skin is different. If you're prone to reactions, we'd suggest a small patch test first — better safe than itchy.

Is this safe if I'm pregnant, breastfeeding or on medication?

We're not doctors, so please check with yours first — everybody's situation is different, and we'd rather you ask than guess.
We use the best natural, clean ingredients possible but better to check.

Can I use more than one product at once?

Absolutely — lots of our customers layer the cream and a spray for a one-two punch (say, cream on a sore spot during the day, Sleep spray before bed). There's no harm in combining them.

Will your Pain Cream actually work for me?

We think so — enough that we back it with a 40-day money-back guarantee. Give it a fair, proper try, and if you're not feeling real relief, we'll refund you. No hoops, no fine print games. That's how confident we are.

Do you ship, and is it free?

Yes to both — free shipping on retail orders over $150. Under that, standard shipping rates apply.

Can I pay it off instead of all at once?

Yep, we offer Afterpay at checkout if you'd rather split it up.